Contact Us
We'd Love To
Hear From You
Have a question, need help, or just want to say hello?
We’re here for you.
Chat With Us
Mon – Sat | 10 AM – 7 PM (IST)
Email Us
We reply within 24 hours
Call Us
Mon – Sat | 10 AM – 7 PM (IST)
Visit Us
Kota, Rajasthan, India
Send Us A Message
How Can We Help You?
Fill out the form below and our team will get back to you as soon as possible.
WE CAN HELP YOU WITH
Orders & Shipping
Track orders, delivery, returns and exchanges.
Product Inquiries
Ask about our jewelry, sizing, materials and care.
Certificates
Questions about BIS hallmark, lab reports and authenticity.
Custom & Wholesale
Bulk orders, collaborations and custom requests.
WHAT HAPPENS NEXT?
A Simple, Personal Response
Our team carefully reviews your message and forwards it to the right department.
You’ll receive a personal response from our team within 24–48 business hours.
From product guidance to order support, we’ll stay with you until your query is resolved.
BIS Hallmarked
Every piece is 925 sterling silver, certified by BIS.
Double Lab-Tested
Independently tested twice for purity and quality.
Skin-Safe
Hypoallergenic & gentle on sensitive skin.
Certificate Included
Every order comes with a Certificate of Authenticity.
QUESTIONS?
Find Quick Answers
Browse our FAQ section for quick solutions
to common questions.
VISIT FAQS →
Once your order has been dispatched, you’ll receive a confirmation email and SMS with your tracking details. You can use the tracking link anytime to check your shipment’s latest status. If you need further assistance, our support team is always happy to help.
Yes. VIRA Sterling Silver ships to selected international destinations. Shipping charges and delivery timelines vary by country and will be displayed during checkout. For any location-specific questions, please contact our support team.
We accept eligible returns and exchanges within our specified return window, provided the jewelry is unused, in its original condition, and accompanied by the original packaging and certificate. Please visit our Returns & Exchanges page for complete details.
Every VIRA Sterling Silver piece is crafted from genuine 925 sterling silver, BIS Hallmarked, and carefully quality checked. Each order includes a Certificate of Authenticity, so you can shop with complete confidence.